Privacy Policy | Stamford Family Vision Center

Last Updated: April 28, 2026

1. Introduction

Chandler-Drakes Eyecare LLC, doing business as Stamford Family Vision Center ("we," "us," or "our"), is committed to protecting the privacy of our patients, visitors, and users of our website at chandler-drakes.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

Personal Information You Provide

We may collect the following personal information when you interact with our website or services:

Contact Information: Full name, email address, phone number, and mailing address.
Health Information: Eye health history, prescriptions, and related medical information necessary for providing eye care services.
Communication Preferences: Your preferences for receiving communications from us, including SMS/text message consent.
Inquiry Information: Any information you provide through our contact form or in direct communications.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Operating system
Pages visited and time spent on each page
Referring website addresses
IP address and general geographic location

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our eye care services
To schedule appointments and manage patient records
To respond to your inquiries and communicate with you
To send appointment reminders and follow-up communications
To send marketing and promotional messages, where you have provided consent
To comply with legal obligations and professional standards
To improve our website functionality and user experience

4. SMS/Text Messaging Policy

If you opt in to receive SMS/text messages from Chandler-Drakes Eyecare LLC (DBA Stamford Family Vision Center), the following terms apply:

You may receive recurring marketing, promotional, and customer care SMS/MMS messages, including offers, updates, alerts, and information about our products and services, sent using an automated telephone dialing system (ATDS).
Message frequency varies; you may receive up to 4 messages per month.
Message and data rates may apply. Please contact your wireless carrier for details about your messaging plan.
You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message.
For assistance, reply HELP to any message or contact us at shanee@chandler-drakes.com.
Consent to receive SMS/text messages is NOT a condition of purchasing any goods or services from us.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.
Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Professional Referrals: With your consent, we may share relevant health information with other healthcare providers for coordination of your care.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to legal and professional retention requirements.
Opt-Out: You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or replying STOP to text messages.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Chandler-Drakes Eyecare LLC
DBA Stamford Family Vision Center
144 Morgan St, Stamford, Connecticut 06905
Email: shanee@chandler-drakes.com